Anthony Burnett
Customer Experience Director

Speaker’s Session(s):

September 22, 2016

Case Study Session: Omni-Channel Delivery

1:00 PM-2:00 PM EST

Consumer behavior and technology startups are disrupting branch banking, as we know it today. Transactional efficiency is being displaced by engagement, and customer experience to drive results, market share and depth for financial institutions. In this session, we will explore how banks are responding to consumer demand and dive deep with one bank who is thriving – Bear State Bank. Key Takeaways:

  • Role of the physical branch in an omni-channel landscape.
  • Effects of digital on consumers.
  • Evolution of channels and how they will influence customer experience.

Speakers: Anthony Burnett, Shelly Loftin

September 29, 2016

Case Study Panel: Inbound Lead Generation

2:30 PM-3:30 PM EST

  • The lifeblood of every company is the quantity and quality of leads that fresh customers find and inquire more information about your brand.  Great leads aren’t a mistake, they are planned.  In this panel moderated by Sam Mallikarjunan from HubSpot,  currently the leading inbound marketing system software.  If you’re looking to increase your inbound marketing opportunities, this panel of high level inbound power users will change the way you think and do inbound marketing.

Moderator: Sam Mallikarjunan

Panelist: Anthony Burnett, Chris Nicols, Dan MoyleMeredith Olmstead

Time until #BankSocial 2017:



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Speaker Bio:

As Customer Experience Director for LEVEL5, Anthony Burnett is focused on transforming how community banks create relationships with their customers. A 20-year veteran of helping companies grow and improve performance, Anthony, and his firm LEVEL5 have partnered with hundreds of financial institutions across America to help them achieve their hopes and dreams. Anthony is a recognized thought leader in Branch Transformation and is a frequent speaker and contributing author on the topics of Retail Banking, Branch Strategy, Omni-Channel Delivery and the Future of Branch Banking.


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