SYSTEM REQUIREMENTS

 

Please be sure to read through each section carefully to guarantee your system requirements are updated and compatible for an optimal virtual experience.

 
BROWSER

Keep your Browser up to date.
Maintaining the most current browser version will ensure all event features will be enabled. Here are some links to the most common browsers if you need to update.
 

Internet_Explorer_Web_Browser_60162

Internet Explorer

chrome

Google Chrome

firefox

Mozilla FireFox

Apple_Safari

Apple Saffari


 
INTERNET SPEED

You must have a minimum connection of 350Kbps, a 750Kbps connection is recommended.

Please disable any programs that are set to block pop-up windows and make sure cookies and JavaScript are enabled. Please note that firewalls may also be set to prohibit the reception of video. Your network administrator can adjust your firewall to allow broadcast of the event.

The most common symptom of issues with the player is choppy video. The other thing you may see is the buffering icon. These tips should help resolve these issues.

You can test your overall connection speed here: www.speedtest.net

First, determine if it’s your connection speed. Frame drops will occur if your current connection isn’t able to maintain the 550kbps download rate needed to view the stream. If you can normally maintain this rate make sure there are no background applications using the majority of your bandwidth or CPU. Or if you at a large office during peak hours there may be a lack of bandwidth due to traffic volume. If the problem persists you will be able to watch the event in the OnDemand area(if available) where the video will stop to buffer for slower internet speeds.

Second, you can try the following if you’re not getting any image or sound at all:

  • This player requires the latest version of Adobe Flash player be sure to update at www.adobe.com
  • If you’re accessing the Internet by way of a VPN, consider connecting without it for viewing the show. We’ve seen issues with VPNs not allowing the streaming protocols through to the end-user systems.
  • If you’re seeing the buffering icon, this indicates a connection bandwidth issue. It’s likely that your network is saturated and is having trouble keeping up with the streaming. Test your speed here: test

 


 

Frequently Asked Questions

 

Video: What do I do if I experience audio and/or video drop offs?

If you are experiencing drop offs in audio or video you may try resetting your modem as well as your router if you use one. Sometimes these can become bogged down and begin to malfunction. Generally the modem and router should be powered down together. Then power the modem back on and wait for all status lights to appear. Once the modem is on and operational, power on the router. These are only general steps, so you may need to contact your equipment manufacturer for further troubleshooting procedures.

Video: No sound or video

You can try the following if you’re not getting any image or sound at all: If you’re accessing the Internet by way of a VPN, consider connecting without it for viewing the show. We’ve seen issues with VPNs not allowing the streaming protocols through to the end-user systems.

If you’re seeing the buffering icon, this indicates a connection bandwidth issue. It’s likely that your network is saturated and is having trouble keeping up with the streaming.

Video: How much bandwidth is required to see the sessions successfully?

You should have at least 550 kbps download bandwidth available

General: I have a question not answered here, what can I do for help?

Reach out to support staff below.

General: How do I enter the event?

If you go to the event homepage, look for and click on the purple, “Enter The Lobby”, or “View OnDemand” button. Once you click on that you it will prompt you to login – if you are not already. From there you should be able to get into the event.

General: Can I share my account with my collegues? I only want to see one session, they want to see others.

No, You will all have to register separately. Occasionally there are group benefits offered. For more information email support@vconferenceonline.com

General: A group of us in the office want to attend the event, can we use one login or do we all need to register seperately?

You will all have to register separately. Occasionally there are group benefits offered. For more information email support@vconferenceonline.com

 

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