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The other day I was busy doing work on my laptop finalizing a blog post for the #BankSocial Blog the next day.  I kept getting interrupted by my 6 year old daughter. Daddy?  How do you spell “mean”? So I
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Over the last 10 years, two key events have played a part in how the landscape of the banking industry has changed. The first is the financial crisis, which for many was the first significant eye-opener to what was truly
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Trust, a Precious Commodity In the wake of the 2007-2009 recession, banking relationships are now scrutinized more closely than ever. The mere perception of a financial enterprise exploiting its customers nowadays often leads to extreme public backlash, and regulators are
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Customer acquisition is often found to be many times the cost of customer retention. When looking at these numbers, it puts the burden on banks to do everything in their power to enhance their retention rates so as not to
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In this episode the host John Siracusa and his guest Joanna Belbey discuss some current compliance points that banks and credit unions need to know when engaging in social media.  They also discuss other points like what the future looks like
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Social media is quickly becoming the preferred method to launch new products and services across all industries. The banking and finance industries have taken notice and now plan major new product or service releases in conjunction with their social media
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One of the main issues that many smaller banks or credit unions have when the topic of social media is broached is that they don’t have enough time to create content for it, they don’t know how to effectively use
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Social media is drastically changing the way banks do business and how they engage with their customers. The degree to which banks utilize the capabilities of social media vary by institution, but one thing is standard across the industry: you
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Since the late 1960s, the percentage of American households with TVs has consistently remained above 95%. As such, it’s hard to imagine people being more “connected” to society than they have been for decades. In today’s digitalized society however, channels
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Social engineering is a topic that many people are not very clear on what it is all about. It doesn’t need to be complicated, as it is a process we go through each and every day. Any form of interaction
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