At the turn of the century, American philosopher William James said, “A chain is no stronger than its weakest link.” James was thinking ideologically, but it reminds me of “Red Rover,” the playground game we all played as kids. Remember how teams sent out a player to try to break through the weakest part of the opposing team’s circle? That’s how hackers and cyberthieves look for vulnerabilities in your bank’s security system

Thanks to the worsening epidemic of online fraud, ID theft and other scams, it’s getting harder to safeguard consumers’ personally identifiable information (PII). Your customers don’t help: They know they should have a different password for every service and app, but most hate creating (and remembering) them, so they use the same password multiple times – especially for smartphone apps. Consumers consider passwords to be a hassle …

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