Adrenaline is an Experience Design Agency.
Adrenaline is an experience design agency that creates and implements brands and retail environments. From idea through implementation, from physical to digital, from one channel to the next, we create it—then fuse it all together. Our reach is local, global and multidimensional. Our product is experiences that redefine the way companies and consumers interact, and connect everywhere the two come in contact. The result is disruptive experience design that creates brand everywhereness—converting brand affection into consumer action.
Workshop: Enhancing The Brand Experience With Branch Transformation
9:00AM – 11:30AM ET
Adrenaline and Citizens National Bank will discuss their work together on the latest branch transformation. One key element to the overall transformation was understanding the customer journey and how that plays into the brand experience. Citizens National Bank puts their customers first. Not only did they need to modernize their location, but also enhance the ability to service the customer. Cultural training of employees was critical in bringing the brand experience full circle. In this workshop, you will leave with 3 takeaways:
- Identifying the Customer Journey
- Creating a Universal Banking Experience
- Training Staff to Bring the Transformation to Life